Effective From 10th March 2023
Welcome to Guru At Home.
If you are a student or parent using our tutoring services, you agree to the following Terms & Conditions. Please read them carefully before registering or booking a class.
1.Services Provided
- We offer online, one-on-one tutoring sessions customized to meet each student’s needs.
- Sessions are conducted through platforms such as Google Meet, Zoom, or others agreed upon beforehand.
2.Demo Sessions
- Each new student is offered one free demo session.
- Demo sessions last a minimum of 40 minutes.
3.Session Scheduling & Cancellations
- Regular sessions are scheduled in advance with mutual agreement.
- To change or cancel a session, you must inform us at least 3 hours before the session starts.
- If you don’t provide sufficient notice, a fee of ₹100 or 50% of the session cost may apply, unless it’s an emergency.
4.Fees & Payments
- Fees must be paid monthly in advance, according to the agreed schedule.
- Sessions will not take place unless payment has been received.
- Refunds are only provided in special cases and are at the sole discretion of Guru At Home.
4A.Refunds & Cancellation Policy
a.Cancellation & Rescheduling
- You can cancel or reschedule a booked session up to 4 hours before it starts.
- Sessions canceled or rescheduled after this time, or missed without notice, are considered no-shows and may be charged the full session fee.
- If you miss two or more sessions in a month, you may face limitations on future bookings.
b.Service-Initiated Cancellations
- If Guru At Home cancels a session for any reason, an alternative date will be offered.
- If a new date cannot be arranged within 7 days, you may request a full refund for the missed session(s).
- Money-Back Guarantee
If you are unhappy with our service, notify us within 30 days of purchase.
We will refund the unused sessions from your package, minus:
- A 10% administrative fee, and
- The cost of completed sessions, based on our published rates.
Refunds will be processed within 7 to 10 business days via the original payment method.
d.Examples of Refund Calculation
If you paid $100 for a 10-session package and completed 3 sessions:
- Administrative fee (10%): $10
- Completed sessions (3 x $10): $30
- Refundable amount: $100 – $10 – $30 = $60
e.Non-Refundable Items
- Demo sessions are free and cannot be refunded or replaced.
4B.Payment & Credit Card Security
By selecting and confirming a subscription or learning package, you authorize Guru At Home to charge your card or preferred payment method.
- Payment must be made before the session is scheduled.
- We do not store your card details.
- Payments are processed through secure third-party services like Razorpay, Tazapay, or PayPal.
- You must enter your payment details for each purchase, unless using a subscription with saved credentials.
4C. Credits & Validity
- If you purchase credits—whether through a monthly plan or a standalone package—those credits are valid for 6 months from the date of purchase.
- If, for any reason, you are unable to attend your scheduled classes during the original subscription period, your unused credits will remain valid with an extension of max 6 months only..
- After 6 months, any unused credits will be forfeited and will not be eligible for refund, extension, or transfer.
- It is the student or parent’s responsibility to track credit usage within this validity period.
- Credits are non-refundable, except under the Money-Back Guarantee outlined in Section 4A(c), if applicable.
5.Parental Responsibilities
- Parents are encouraged to monitor their child’s progress and stay in regular communication with tutors.
- Feedback or concerns should be directed through our support channels, not through the tutor’s personal contact.
6.Privacy & Safety
- Both the student and tutor must keep their webcams on during sessions to ensure quality and safety.
- Personal information shared with us is handled according to our Privacy Policy.
7.Feedback & Progress
- Regular updates, progress reports, and test results will be shared with parents as per the agreed schedule.
- Monthly assessments or reviews may be arranged to monitor the student’s academic progress.
8.Termination
- Either party may end the tutoring relationship with one week’s notice.
- In cases of misconduct or repeated cancellations, Guru At Home reserves the right to suspend services.
9.Limitations on Use
- Access to Guru At Home services is non-transferable and intended only for the registered student.
- You may not share your login, class materials, or content without our written permission.
- Any attempt to use the platform or its content for commercial purposes will result in termination of access and may lead to legal action.
10.Contact Us
For any questions or help, contact us at:
Email: contact@guruathome.org
Phone: +91 8440868293, +91 7014835141
Website: www.guruathome.org
