Effective From 10th March 2023
This document outlines the responsibilities, expectations, and policies for tutors engaged with Guru At Home. By accepting a tutoring assignment or representing our platform, you agree to these Terms & Conditions.
1. Eligibility
- You must be at least 18 years old to work independently as a tutor.
- If under 18, written consent from a parent or guardian is required.
2. Onboarding & Approval
- All tutor applications are reviewed. Approval is at the discretion of the Guru At Home team.
- We reserve the right to suspend or terminate your engagement at any time based on performance or conduct.
3. Class Conduct & Etiquette
- Cameras must be on throughout the session for both you and the student.
- Avoid distractions (e.g. mobile use, multitasking) during class.
- Maintain a professional and respectful tone at all times.
4. Attendance, Reports & Homework
- Tutors are required to record the attendance using the shared Google Sheet within 24 hours of each session.
- Assigning and reviewing homework within 2–3 hours post-class is compulsory.
- Conducting bi-weekly tests and providing monthly progress reports with detailed feedback to parents are mandatory.
5. Class Scheduling & Cancellations
- Inform both the client and Guru At Home at least 3 hours in advance if you need to cancel or reschedule a session.
- Unnotified absences may result in a 50% penalty of that class fee.
6. Demo Classes
- The first demo session is unpaid, and lasts a minimum of 30–40 minutes.
7. Payment Terms
- Each tutor will be assigned a specific week for monthly payments. Payments are processed based on sessions delivered in the previous month.
Please contact the Payments Team to confirm your designated payment week after completing your sessions.
- Accurate reporting and compliance with all responsibilities is mandatory for payment release.
8. Non-Solicitation & Anti-Poaching
- Tutors must not engage in direct communication with students or parents outside the Guru At Home platform for tutoring or any related services.
- If a client (student or parent) approaches a tutor for direct sessions or arrangements outside the platform, the tutor must immediately inform the Guru At Home management.
- Failure to notify management or proceeding with off-platform arrangements without approval will be considered a breach of contract.
- Violations may result in legal action, including a penalty of ₹500,000 or more, depending on the extent of damages.
- All disputes related to such violations will be resolved through arbitration in Jaipur, Rajasthan, under applicable Indian arbitration laws.
9. Termination
- Tutors must give 60 days’ written notice before discontinuing active assignments.
- Breaches of performance expectations or communication policies may result in termination.
10. Confidentiality
- Tutor agrees not to share personal information or company materials with students, parents, or third parties.
- Breach of confidentiality is subject to immediate dismissal and potential legal action.
11. Intellectual Property & Content Use
Tutors must agree that any teaching material, presentations, assessments, or content created while working with Guru At Home is the intellectual property of the company.
- These materials may not be shared, sold, or reused outside of the platform without written permission.
- Any unauthorized use will be considered a breach of agreement and may result in legal action.
12. Conflict of Interest
Tutors are not permitted to :
- Solicit students or offer private lessons outside of the platform, even through third-party arrangements.
- Promote personal businesses or unrelated services during sessions.
Any potential conflict must be disclosed to the management immediately.
13. Dress Code & Professional Presentation
Tutors are expected to maintain a professional appearance during online sessions.
- Wear appropriate, modest attire.
- Conduct sessions in a clean, well-lit, and quiet environment.
- Sit upright at a desk or table, not on a bed or couch.
This reinforces credibility and trust with students and parents.
14. Technical Requirements
Tutors must ensure:
- A stable internet connection (minimum recommended speed: 10 Mbps upload/download).
- A functioning laptop or tablet with a working webcam and microphone.
- Sessions should not be conducted from mobile phones unless approved.
If technical issues occur repeatedly and disrupt class quality, warnings or penalties may apply.
15. Performance Monitoring
Guru At Home may conduct periodic performance reviews based on:
- Student/parent feedback.
- Session recordings (if applicable).
- Homework completion rates.
- Punctuality and attendance.
Low performance or repeated complaints may lead to probation or termination.
16. Training & Development
Tutors may be required to attend:
- Orientation sessions/Monthly Tutor Meeting during tutoring tenure .
- Periodic training on new tools, teaching methods, or company updates.
Failure to participate in mandatory trainings without valid reason may affect future assignments.
17. Social Media & Public Conduct
Tutors are expected to uphold the company’s values in all public or online forums.
- Do not post student information, screenshots, or conversations online until confirmed by the management team.
- Avoid controversial, offensive, or inappropriate public content while identifying as a Guru At Home tutor.
18. One-on-One Session Policy
- Only one student is allowed per session. Tutors are strictly prohibited from combining two or more students into a single session, regardless of topic, level, or familiarity between students.
- All sessions conducted through Guru At Home must remain strictly one-on-one, as per the company’s personalized tutoring model.
- Violation of this policy may lead to immediate termination and possible withholding of payment for those sessions.
- Exceptions are not permitted unless explicit written permission is granted by Guru At Home management.
🕒 Operational & Teaching Standards
19. Punctuality Policy
Tutors must log in 5 minutes before the scheduled class time to ensure timely start.
Repeated delays or late arrivals (more than 3 per month) may result in performance warnings or payment penalties.
20. Class Rescheduling Limits
Tutors may request to reschedule a session no more than 2 times per student per month unless in an emergency.
Exceeding this may result in sessions being reallocated.
📊 Quality & Evaluation
21. Session Review & Audits
Guru At Home may audit live or recorded sessions periodically for quality checks.
Tutors are expected to cooperate with quality assurance efforts and apply suggested improvements.
22. Lesson Planning & Materials
Tutors must plan lessons in advance, especially for ongoing students.
Sharing of materials (PDFs, assignments, recordings) should be well-organized and aligned with the student’s goals.
Failure to provide quality support materials may affect tutor ratings.
📩 Communication & Professionalism
23. Response Time Policy
Tutors must respond to messages from admins or the management team within 12–24 hours.
Delays in communication may lead to missed assignments or de-prioritization.
24. Language & Interaction Policy
Tutors must use appropriate and professional language during all communication.
Use of slang, sarcasm, or language that may be misinterpreted as disrespectful is discouraged.
🚫 Ethical and Safety Policies
25. Harassment & Misconduct Policy
Any form of harassment, discrimination, or unprofessional conduct (verbal, visual, written) toward students, parents, or colleagues is grounds for immediate dismissal.
This includes inappropriate jokes, comments, or boundary violations.
26. Fake Reporting or Misuse
Submitting false attendance, fake homework reviews, or inaccurate progress reports is considered serious misconduct.
Such actions will lead to permanent removal from the platform.
🔁 Reassignment & Inactivity
27. Inactivity Policy
Tutors who remain inactive (i.e., not taking sessions or unresponsive for over 30 days) without prior notice may be automatically removed from active tutor lists.
28. Reassignment Policy
If a student requests a tutor change or gives consistent negative feedback, the tutor may be reassigned without prior notice.
Feedback will be shared, and improvement may be required for future assignments.
11. Contact Us
For communication, support, or clarification:
📧 Email: contact@guruathome.org
📞 Phone: +91 70148 35141, +91 93512 12404
🌐 Website: www.guruathome.org
